Personal Information Protection and Privacy Policy
The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, disclose, retain and dispose of, or otherwise manage, such information. In addition, its purpose is to inform all concerned individuals about how we handle personal data. It also includes our policy regarding cookies and cookie consent settings.
1. Collection of Personal Information
When visiting our website, personal information about you, such as your name, address, email address, telephone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example, by completing a contact form, quote request, callback request, etc. Our commitment is to collect only the information that is essential and relevant to responding to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access to, use of, or disclosure of your personal information. In addition, access to your information is restricted to employees or service providers who require this data in order to provide you with services.
3. Sharing of Personal Information
We do not exchange, sell, rent, or transfer your personal information to third parties for marketing purposes unless you expressly give us your consent. However, we may share your information with external service providers who assist us in managing our business. We take measures to ensure that these third parties comply with strict security and confidentiality standards.
4. Retention and Destruction of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal information is no longer required, we ensure that it is deleted or anonymized. We securely destroy information to ensure that its confidentiality is maintained.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files that are stored on your device when you browse our website. They allow us to collect information such as the pages visited, the duration of the visit, and your language preferences. This data helps us analyze trends, optimize our website, and provide you with personalized content.
You can choose to accept or refuse cookies using our consent banner. You can also enable or disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit certain features of our website.
5.1 Definition of the Different Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the website to function properly. They are generally created in response to actions you have taken on the website, such as saving your privacy preferences or completing forms. These cookies do not store any information that can personally identify you.
5.1.2 Analytics Cookies
These cookies collect information about how you use the website, the pages you have visited, and the links you have clicked. This data allows us to measure and improve website performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be placed on the website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to build a profile of your interests in order to provide you with personalized advertisements on other websites.
We encourage you to regularly review the privacy policies of these social media networks, as they may be subject to change, in order to understand how your data is used through these cookies. It is important to note that most of these social media networks are based outside Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, website forms may be protected by Google reCAPTCHA technology. This tool, which uses cookies, collects data about how a user interacts with the website. How the user navigates the website with their mouse, how they click between content, the time they take to complete tasks, and the device they use are some examples of the data collected. Analysis of this information allows the tool to determine the likelihood that the user is a robot. This data may be shared with other Google products and services.
5.2 Enabling/Disabling and Deleting Cookies
You can manage your cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you can configure them to systematically reject all cookies or to specify the sources from which you wish to accept cookies. You can also set your browser to automatically delete your cookies when you close it or delete them manually on a regular basis. Please note that browser settings vary; do not hesitate to consult your browser's help menu.
5.3 Consent to the Use of Cookies
When you first visit this website, a consent banner will appear explaining how we use cookies. By clicking “Accept,” you consent to the use of all cookies and to the current cookie policy. In this banner, you can also “Reject” all cookies that are not essential to the operation of this website or “Manage your preferences” by accepting certain categories of cookies. You can change your consent at any time.
5.4 Third Parties
We have agreements with other companies regarding the use of cookies that they place. Nevertheless, we cannot guarantee that these third parties manage your personal information reliably or securely. Some of these parties, such as Google and social media networks, are considered independent entities with respect to data processing. We strongly recommend that you review the privacy statements of these companies.
6. Responsibility
Overall, we are responsible for protecting the personal information we hold. Our employees who have access to personal information or who are involved in its management take all necessary measures to ensure its protection and compliance with this policy.
7. Rights of Access, Rectification and Withdrawal of Consent
You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You may request an overview of your processed data, provided in a commonly used format. You may request the correction or deletion of your data if it is inaccurate or outdated. Where applicable, updated information will be communicated to third parties who have access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints and reasonable notice. The implications of such withdrawal will be explained to you. You have the right to file a complaint with our organization in the event of non-compliance with PIPEDA (the Personal Information Protection and Electronic Documents Act) and, if the issue persists, you may contact the Office of the Privacy Commissioner of Canada. If an individual wishes to exercise their rights of access, rectification, or withdrawal of consent, they must submit a written request to the person responsible for the protection of personal information. The appropriate contact information is provided in the section “Privacy Officer” below.
8. Privacy Complaint Handling Process
If someone wishes to file a complaint regarding the application of this policy or, more generally, regarding the security of their personal information, they must submit their request in writing by contacting the person responsible for the protection of personal information, whose contact information is provided in the section “Privacy Officer.” The complaint will be handled within a reasonable period of time. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documents for the assessment, as well as the response provided to the person who filed the complaint. We are committed to handling every complaint received confidentially.
9. Privacy Officer
- Stéphane Paulin, President
- 438 501-1109
10. Approval
This policy is approved by the person responsible for the protection of personal information whose professional contact information is provided above.
11. Publication and Amendments
We reserve the right to revise this privacy and confidentiality policy at any time. Changes will be posted on our website and will take effect as soon as they are posted. We encourage you to review this policy regularly to stay informed of any updates.